External KVM Console on Standard Series

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While enterprise server series (all Xeon models) come with integrated IPMI with virtual media, standard models have remote o.s. install and remote hard reboot options. If you need console access or install your custom O.S. from ISO, SeFlow offers a remote console which can be attached to your dedicated server. This remote console provides KVM (keyboard, video and mouse) over-IP capabilities and allows full BIOS level control of the server. It is useful for troubleshooting a server, especially in cases where SSH can't be used. The boot menu can be accessed and network configuration errors can be fixed. The console has virtual media support, so it can be used to install a custom Operating System by mounting an ISO file.

A KVM Console is free for the first server installation. If it is required later it can be booked for € 9.00 per additional 24 continuous hours.

Please note that Java is required when using the KVM console feature.

 

Ordering a KVM Console

If you need KVM please submit a ticket into your customer area to Dedicated Server Department. SeFlow engineer will generate you receipt and will attach KVM for you. Please keep in mind that SeFlow tech need to move into server room and connect KVM to the server, it take time and is not immediate.

 

Logging in

Once our technicians have connected a KVM Console to your server they will reply to the ticket with the login details, as well as the URL of the KVM Console. This URL can simply be clicked on, or you can copy and paste it into your browser. You will then see the following screen: 

 

kvm login

Once you have logged in with the login details mentioned in the email you will see the following screen:

kvm home

 

 

Using the KVM Console

Under "KVM Console Preview" (see screenshot above) you can click on the screen itself to open the console, or on the "Click to open KVM Console" link at the bottom.

A dialog box will pop-up asking what you want to do with the file "spider.jnlp". This needs to be opened with the "JAVA(TM) Web Start Launcher", which should automatically be selected.

 

Please note:

Lantronix support states that "the KVM Console will not work fully with Java 9 or 10. To maintain functionality, stay with Java 8." Source
If Java 8 is not yet installed on your computer, please visit the Java website and download and then install the latest version.
A security warning might pop-up. This is a general warning from Java and doesn't mean there are any security problems with the Java applet. The warning can be safely accepted.
Unfortunately, some browsers cancel the download of the applet with an error message (file incomplete / invalid certificate). Please use an alternative browser in such cases. With a current standard version of Mozilla Firefox, no such problems are known so far for example.


Once the Java applet has initialized the console should open and you will see the screen output of the server, as though you were sitting right in front of the server itself.

 

Keyboard layout

If the keys you are pressing on your own keyboard are not being accurately shown on the screen/console then the keyboard layout is most likely incorrectly set. This can be changed under the menu item "Options" by going to "Local Keyboard". There you need to select the correct keyboard layout of the keyboard you are using.


Reboot

Via the "confirm Ctrl+Alt+Delete" button at the top left of the console the server can be send a ctrl+alt+delete. This can be used to restart the server, or to login to Windows. Once you have clicked on that button you will need to confirm that you want to send a ctrl+alt+delete to the server.





Installing an OS

 

The KVM Console can be used to install a custom OS. This can be done either by mounting an ISO file.

Please note that if you want to install one of the standard Linux Operating Systems we offer then this can be done automatically via our customer portal, under the "O.S. Reinstall" tab of the server.


Mounting an ISO File

To access the virtual media interface please click on the "Interfaces" tab and then go to the "Virtual Media" link. Here you can enter the details of the location of the ISO file. Alternatively, if you want mount your local ISO, open the applet java and press on floppy icon on top and then mount the local ISO

 

Mount ISO

 

Please note:

The KVM Console only supports the mounting of ISO files via the SAMBA (SMB)/CIFS networking protocol.
Mounting a file can take a significant amount of time, so please make sure the connection to the location of the file is good. Unfortunately, there is no progress bar. You will see a notification once the file has been fully loaded.
We cannot guarantee that mounting an ISO file and installing it will always work. For that reason, we offer the option of having our technicians burn the ISO file onto a USB stick/DVD.

 

Booting the server

Once the ISO file has been mounted/attached to the KVM Console, you will need to restart the server and boot from it. This can be done via the "KVM Console" function of the KVM Console.

When booting the server, please enter the boot menu. On most motherboards this can be done by pressing F11 during boot. Please note that some motherboards require a different function key, like F6, to enter the boot menu, so please keep an eye out for the appropriate prompt.

Once in the boot menu select "PepperC Virtual Disc 1 0.01" if you have mounted the file using the KVM Console. 

 

Installing the OS

Now you can simply follow the on-screen instructions to install the OS you have mounted/attached to the KVM Console.

 

 

 

 


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